CQC’s role

The CQC is the independent regulator of health and social care in England. It exists to make sure that health and social care services provide safe, effective, compassionate and high-quality care. It also encourages care services to make improvements.

All care homes in the UK must be registered with the CQC, and a home can be fined if it is not properly registered. This means that either the organisation or the individual/partnership that runs the home(s) must be registered. You can find out more about care home registration from the Government’s website

The CQC ensures that residents of care homes are kept safe from harm, abuse and neglect. This is vital because care home residents are vulnerable and often cannot speak up for themselves. Safeguarding ensures that if you live in a care home, you are free to live in safety while enjoying compassionate and effective care.

The CQC’s fundamental standards

Levels of care must never fall below CQC’s fundamental standards which stipulate that:

The CQC carries out regular inspections within care homes and publishes its reports. The inspections are based on five key questions concerning the care provider’s standards and conduct:

Based on its findings, the CQC also encourages care services to make improvements.

If you are already a resident, are considering moving into a care home or are responsible for someone who is a resident, being able to see at a glance how well a particular home is operating or be reassured about its quality of care is a real advantage. The CQC provides that transparency, making it easy for you to find out everything you need to know.

Find out more about the CQC.